All posts tagged: sportsbook

Sportsbook AI Marketing: Massachusetts Seeks Answers

Sportsbook AI Marketing: Massachusetts Seeks Answers

The Massachusetts Gaming Commission has asked all seven licensed mobile sportsbook operators to explain how they use artificial intelligence and machine learning, giving them until November 3 to respond. The October 9 questionnaire covers marketing, promotions, customer engagement and the assessment of potentially harmful gambling behavior. Executive Director Dean Serpa sent the letter to each operator. It divides the inquiry into eight operational categories, seeking details on both the technology companies use and how it shapes decisions about customers. What regulators want operators to disclose The commission asks whether operators use AI, machine learning, algorithms, automated decision-making or similar tools for marketing, promotions or customer engagement. If they do, operators must identify each system and explain its purpose, as well as say whether it was developed internally or supplied by a third party. The questions also probe whether a system makes decisions about individual customers, groups or segments. Regulators want information about the data that feeds those decisions, how customers are selected for marketing, what offers they receive, and when and how often those communications …

New York Sportsbook AI Rules: Proposals Advance

New York Sportsbook AI Rules: Proposals Advance

New York’s Gaming Commission unanimously advanced proposals to restrict how licensed mobile sportsbooks use AI to personalize promotions and wagering advice, alongside new requirements to identify and contact patrons who may be at risk of problem gambling. The revised measures remain proposals, not rules in effect. The commission’s action puts both marketing systems and operator responses to risky betting behavior into the next stage of state review. Proposals target personalization and at-risk bettors The AI measure would restrict sportsbooks, their affiliates and vendors from using artificial intelligence, algorithmic profiling, machine learning, generative systems or other automated decision tools to analyze customer data and tailor promotions, bonuses, odds, betting limits, messages or product recommendations. It would also bar operators from suggesting particular wagers, types of bets or betting amounts. The proposal would prohibit promotions intended to increase customers’ spending, revenue or engagement. It would not apply to parimutuel horse racing; the commission’s account also describes a customer-consent exception, but does not specify its scope. A separate proposal would require licensees to identify customers who may be …

New York Sportsbook Transparency Bill Reaches Hochul

New York Sportsbook Transparency Bill Reaches Hochul

Both chambers of the New York Legislature have approved bill A10329, sending it to Gov. Kathy Hochul for review. If she signs it, regulated sportsbooks operating in the state would be required to send players monthly account statements starting Jan. 1, 2027. The bill would make New York the first US state to mandate this kind of recurring disclosure for sports bettors, according to the primary reporting on the measure. What the Statements Would Cover Under the bill, sportsbooks would have to send customers a monthly summary covering deposits, wagers, winnings, and losses, along with net win or loss and total wagers for the period. The statements would also list time spent on the platform, any bonuses or credits applied to the account, and information on responsible-gambling tools. Operators would additionally need to give customers access to their betting history. The stated goal is straightforward: give bettors a clearer way to track their own activity and catch early signs of problem gambling before it escalates. The bill would not change the tax revenue New York …

MLB players union backs VIP sportsbook marketing ban amid CBA talks

MLB players union backs VIP sportsbook marketing ban amid CBA talks

The Major League Baseball Players Association (MLBPA) is open to stopping players from appearing in personalized sportsbook marketing connected with VIP or tier programs. At the same time, it wants MLB to support wider restrictions on some bets tied to events during games. MLBPA General Counsel Jeffrey Perconte outlined that position in an August 24 response to Sen. Richard Blumenthal and Reps. Paul Tonko and Valerie Foushee. The lawmakers had written to the union on August 10 after a personalized Bryce Harper video was reportedly sent to a FanDuel VIP customer struggling with gambling addiction. After Sen. Richard Blumenthal asked MLB, the MLBPA, and FanDuel about "predatory perks" for problem gamblers, the MLBPA has responded. It's open to banning players from "participating in personalized marketing campaigns connected to a VIP or tier program." Letter below: pic.twitter.com/x4ycBHFZfr — Ben Horney (@BenHorney) August 25, 2026 The issue has become part of collective bargaining between MLB and the union, including negotiations over the Sports Betting Policy covering players. The MLBPA believes players should retain opportunities for sportsbook endorsements …

New Jersey regulators fine Caesars Sportsbook almost 0K over responsible gaming rule violations

New Jersey regulators fine Caesars Sportsbook almost $300K over responsible gaming rule violations

Caesars Sportsbook has been ordered to pay more than $296,000 after New Jersey regulators found the company broke several rules designed to support responsible gambling. The New Jersey Division of Gaming Enforcement assessed a $251,250 civil fine and told Caesars to give up another $45,465.38, according to an order from the state Attorney General’s Office and Department of Law and Public Safety. The two payments add up to $296,715.38. Caesars agreed to the $251,250 penalty. The sportsbook will be required to pay the full amount after receiving an invoice from the Division of Gaming Enforcement. Regulators first took action against Caesars on August 5, 2026. The latest order makes that enforcement action final and says the sportsbook failed to comply with several New Jersey regulations covering responsible gaming. The New Jersey Division of Gaming Enforcement issued a fine in the amount of $251,250 to Caesars Sportsbook (and a disgorgement of $45,465.38) for non-compliance concerning responsible gaming matters. pic.twitter.com/Go1iLzPUnv — RLinnehanSR (@RLinnehanSR) August 20, 2026 However, the document does not explain what Caesars did to violate …

Lawmakers urge MLB union to curb sportsbook promotions after Harper video

Lawmakers urge MLB union to curb sportsbook promotions after Harper video

Three members of Congress want Major League Baseball (MLB) and the players union to tighten rules that allow athletes to appear in sportsbook promotions after a personalized video featuring Philadelphia Phillies star Bryce Harper was sent to a customer battling gambling addiction. In an August 10 letter to Commissioner Robert D. Manfred and Major League Baseball Players Association Executive Director Bruce Meyer, Sen. Richard Blumenthal and Reps. Paul D. Tonko and Valerie P. Foushee argued the episode exposed serious weaknesses in current policies governing player relationships with betting companies. Congress just called FanDuel’s VIP a PREDATORY SYSTEM designed to keep problem gamblers betting. Three lawmakers are DEMANDING the MLB and the MLBPA end the rules that let them send a personalized Bryce Harper video to a guy who lost $1.5 million. Answer requested by 8/24. https://t.co/qMBbKGLM4x pic.twitter.com/xpTkwnmjA3 — Ariel Givner (@GivnerAriel) August 10, 2026 The letter refers to Terry Thompson, who was dealing with severe financial hardship tied to gambling addiction during late 2024. According to the lawmakers, Thompson received a customized video in which …

Fanatics launches program targeting online abuse against athletes through sportsbook enforcement measures

Fanatics launches program targeting online abuse against athletes through sportsbook enforcement measures

Fanatics Sportsbook is rolling out a new initiative with Integrity Compliance 360 (IC360) and Signify Group that aims to identify sports bettors who threaten or harass athletes, coaches and officials online, with violators potentially losing access to their betting accounts. Today, @FanaticsBook announced the ProhiBet Bad Actor Program, an industry-first initiative designed to identify individuals who target athletes, coaches, and sports officials with online abuse or threats. These users will be banned or restricted on the Fanatics platform. — RLinnehanSR (@RLinnehanSR) June 25, 2026 The companies announced the Bad Actor Program on Thursday (June 25), saying it is meant to address the growing wave of abuse directed at sports figures through social media. The system is expected to launch before the upcoming football season, pairing online monitoring with sportsbook enforcement. Fanatics initiative links online abuse to sportsbook penalties  IC360 said it will work alongside Signify Group’s Threat Matrix service to monitor public activity across platforms including X, Instagram, Facebook, TikTok and YouTube. Investigators will review abusive or threatening posts, replies and other public content involving …

DraftKings cofounder blasts Kalshi and prediction markets amid growing sportsbook industry tensions

DraftKings cofounder blasts Kalshi and prediction markets amid growing sportsbook industry tensions

DraftKings co-founder Matt Kalish spent part of Sunday (May 17) attacking prediction-market operator Kalshi, arguing that sports exchanges still fall far short of the experience most bettors expect from traditional sportsbooks. In a lengthy series of social media posts, Kalish pushed back against growing excitement around exchange-style betting products. He said the technology and usability behind prediction markets remain years behind regulated sportsbook apps that already dominate the US market. Idk what people are smoking, there’s not a single exchange product experience for normal people that is remotely close to the delivering the caliber of experience that regulated sportsbooks do. They are 2-3 years of development away (before regulatory touches the product at all) — Matt Kalish (@mattkalish) May 17, 2026 “There’s not a single exchange product experience for normal people that is remotely close to the delivering the caliber of experience that regulated sportsbooks do,” Kalish wrote. “They are 2-3 years of development away.” Kalish said the current audience for sports prediction markets is made up mostly of highly experienced traders, professional bettors, and …

Kambi expands North Dakota footprint with tribal casino sportsbook deal agreement

Kambi expands North Dakota footprint with tribal casino sportsbook deal agreement

Kambi Group plc is pushing further into the US market with a new multi-year agreement that brings its sports betting technology to North Dakota. The company has signed a deal with the Mandan, Hidatsa and Arikara Nation to power on-site wagering at 4 Bears Casino and Lodge. The property, located in New Town along Lake Sakakawea, is the flagship gaming and entertainment venue owned and operated by the MHA Nation. Once the rollout is complete, Kambi will take over from the casino’s current third-party supplier and run the retail sportsbook using its own platform. Kambi is pleased to announce an on-property sports betting partnership with 4 Bears Casino and Lodge in North Dakota. Owned and operated by the Mandan, Hidasta and Arikara Nation, Kambi will replace 4 Bears Lodge and Casino's current third-party sports betting supplier, further… pic.twitter.com/edLFCS8VgN — Kambi (@KambiSports) February 23, 2026 The setup will include self-service kiosks, staffed over-the-counter betting terminals and “Bring Your Own Device” functionality, allowing customers to place wagers on their phones while inside the casino. The idea is …

Tennessee’s only licensed sportsbook shuts its doors, thanking users for their play and loyalty

Tennessee’s only licensed sportsbook shuts its doors, thanking users for their play and loyalty

Tennessee Action 24/7 has announced it will cease operations, effective immediately, thanking its users for their loyalty. The sportsbook, the only one officially licensed in Tennessee, has shared an update on its website that no more bets will be accepted as it closes its doors for good. Any wagers already placed will be honored. As the only Tennessee-owned sportsbook, Tennessee Action 24/7 noted that 90% of its funds invested were from Tennesseans, thanking its users and those across the state for their “confidence and support.” No reason has been given for the closure in the company’s statement. Back in 2021, Tennessee Action 24/7 had its license indefinitely suspended for suspicious player deposit activity. However, there’s no evidence that this closure is related to license suspensions. “We are proud to have served our friends and neighbors as the only Tennessee-owned and operated licensed online sportsbook for the past five years,” the company wrote in its statement. “Thank you for your play. Thank you for your loyalty. Over 90 percent of funds invested in the company were …