Sportsbook AI Marketing: Massachusetts Seeks Answers
The Massachusetts Gaming Commission has asked all seven licensed mobile sportsbook operators to explain how they use artificial intelligence and machine learning, giving them until November 3 to respond. The October 9 questionnaire covers marketing, promotions, customer engagement and the assessment of potentially harmful gambling behavior. Executive Director Dean Serpa sent the letter to each operator. It divides the inquiry into eight operational categories, seeking details on both the technology companies use and how it shapes decisions about customers. What regulators want operators to disclose The commission asks whether operators use AI, machine learning, algorithms, automated decision-making or similar tools for marketing, promotions or customer engagement. If they do, operators must identify each system and explain its purpose, as well as say whether it was developed internally or supplied by a third party. The questions also probe whether a system makes decisions about individual customers, groups or segments. Regulators want information about the data that feeds those decisions, how customers are selected for marketing, what offers they receive, and when and how often those communications …









