All posts tagged: starbucks

Starbucks Scraps Disastrous AI Tool

Starbucks Scraps Disastrous AI Tool

Sign up to see the future, today Can’t-miss innovations from the bleeding edge of science and tech Hold onto your pumpkin spice lattes, because Starbucks is canning its AI tool after it turned out to be a total disaster, Reuters reports, less than year after it debuted. The tool, which was deployed across its North American stores, was designed to automate inventory management with the goal of providing accurate real-time information that could help Starbucks address ingredient shortages at its locations.  But according to previous Reuters reporting, the error-prone AI frequently miscounted and mislabeled items, confusing different types of milk and sometimes forgetting to count them altogether. Now, it’s getting the axe. “Starting today, Automated Counting will be retired,” read an internal company newsletter from Monday obtained by the news agency. “Beverage components and milk will now be counted the same way you count other inventory categories in your coffeehouse.” Having lasted just nine months, the AI experiment stuck around longer than some of the coffee chain’s seasonal drink offerings, but didn’t approach anywhere near …