All posts tagged: customer

Your most important customer may be AI

Published by skeptic

For example, Meta’s Llama model may perceive your brand as exciting and reliable, whereas OpenAI’s ChatGPT may view it as exciting but not necessarily reliable. Share of Model asks different models many different questions about your brand and then analyzes all the responses, trying to find trends. “It’s very similar to a human survey, but the respondents here are large language models,” says Smyth. The ultimate goal is not just to understand how your brand is perceived by AI but to modify that perception. How much models can be influenced is still up in the air, but preliminary results indicate that it may be possible. Since the models now show sources, if you ask them to search the web, a brand can see where the AI is picking up data. “We have a brand called Ballantine’s. It’s the No. 2 Scotch whisky that we sell in the world. So it’s a product for mass audiences,” says Gokcen Karaca, head of digital and design at Pernod Ricard, which owns Ballantine’s and a customer utilizing Share of …

Threat actor says he scraped 49M Dell customer addresses before the company found out

Published by skeptic

The person who claims to have 49 million Dell customer records told TechCrunch that he brute-forced an online company portal and scraped customer data, including physical addresses, directly from Dell’s servers. TechCrunch verified that some of the scraped data matches the personal information of Dell customers. On Thursday, Dell sent an email to customers saying the computer maker had experienced a data breach that included customer names, physical addresses and Dell order information. “We believe there is not a significant risk to our customers given the type of information involved,” Dell wrote in the email, in an attempt to downplay the impact of the breach, implying it does not consider customer addresses to be “highly sensitive” information. The threat actor said he registered with several different names on a particular Dell portal as a “partner.” A partner, he said, refers to a company that resells Dell products or services. After Dell approved his partner accounts, Menelik said he brute-forced customer service tags, which are made of seven digits of only numbers and consonants. He also …

US Senate passes bill improving air safety, customer service

Published by skeptic

washington — The Senate has passed a $105 billion bill designed to improve air safety and customer service for air travelers, a day before the law governing the Federal Aviation Administration expires. The bipartisan bill, which comes after a series of close calls between planes at the nation’s airports, would boost the number of air traffic controllers, improve safety standards and make it easier for customers to get refunds after flights are delayed or canceled. The bill passed the Senate 88-4. The legislation now goes to the House, which is out of session until next week. The Senate is considering a one-week extension that would give the House time to pass the bill while ensuring the FAA isn’t forced to furlough around 3,600 FAA employees. The bill stalled for several days this week after senators from Virginia and Maryland objected to a provision that would allow an additional 10 flights a day to and from the heavily trafficked Reagan Washington National Airport. Other senators have tried to add unrelated provisions, as well, seeing it as …

DoorDash Driver Confronts Customer At Ring Camera Because Of Their Tip

DoorDash Driver Confronts Customer At Ring Camera Because Of Their $8 Tip

Published by skeptic

How much should you tip? Are you a horrible person for not leaving a tip? Or for leaving too small of a tip? These questions are the pinnacle of the tipping culture conversation, but it seems there will never be a definite answer. Whether it’s a sit-down restaurant, a grocery delivery, or valet parking, everyone has an opinion of what acceptable tipping looks like. That’s especially true for one delivery driver, who took things a step further with a customer. A DoorDash driver angrily confronted a customer after receiving an $8 tip. A video showed a DoorDash driver speaking into a customer’s Ring doorbell camera, confronting them about the amount left as their tip. RELATED: DoorDash Driver Is ‘Thinking About Quitting’ After Customer Climbs Through Window To Get Her Food So She Won’t Have To Share With her face pressed up to his Ring doorbell, the customer watched from inside as their driver spoke to him in an irritated tone. “Do you realize how far it is?” the driver questioned, angrily naming the town she picked …

Tesla is Luminar’s largest lidar customer

Published by skeptic

Tesla CEO Elon Musk has said that lidar sensors are a “crutch” for autonomous vehicles. But his company has bought so many from Luminar that Tesla is now the lidar-maker’s top customer. Tesla accounted for “more than 10%” of Luminar’s revenue in the first quarter of 2024, or a little more than $2 million, the lidar-maker revealed Tuesday in its first-quarter earnings report. Luminar reported that its revenue fell 5% from the fourth quarter of 2023, which it mostly attributed to “lower sensor sales to non-automotive customers.” That drop was “offset by sensor sales to Tesla, which was our largest lidar customer in Q1.” Luminar also noted a 45% gain in revenue year-over-year. The company had a net loss of $125.7 million in the first quarter, an improvement from the $146.7 million in losses it reported in the same period last year. Luminar said its net loss included accelerated depreciation for equipment expected to be abandoned dueto certain outsourcing actions initiated in fall 2023. Luminar released its results just a few days after announcing plans …

Hostess Was Lectured By A Customer For Saying ‘You Guys’ While Speaking To A Table

Published by skeptic

After a young hostess politely tried to send a couple off after their meal, the woman decided a lecture was in order instead. Apparently, she took offense to being acknowledged as “you guys,” a term widely and commonly used as a casual form of address. The hostess filmed herself being lectured by a customer for using the term ‘you guys.’ The host, Jade, who goes by no_one_important900 on TikTok, posted the video to share the reality of what it’s like to deal with specific customers’ bizarre complaints in the service industry, which she described as an “everyday occurrence” in the caption. In the video, Jade addressed the couple as they exited the restaurant without an ounce of attitude or disrespect. “I hope you guys have a wonderful rest of your day, and I hope you guys enjoyed your meal,” Jade told the customers with a broad smile. RELATED: Woman Claims She Was Denied Service At A Restaurant Because She Was With A ‘Non-Tipping’ Friend The woman then approached Jade, placed her hand on the young woman’s …

Airbnb releases group booking features as it taps into AI for customer service

Published by skeptic

Airbnb’s summer release is usually a grand affair with tons of updates for guests and a few for hosts. This time, however, the company is introducing just a few updates for group booking along with a new category called icons, which are experiences hosted by celebrated names in music, film, TV and sports. Group booking features, which are probably the only update that will reach all users, allow people to create shared wishlists, a messages tab for the group with the host, and trip invitations for the group with details of the property. Users can now invite friends or family to a wishlist through contacts on their phone or a link. Group members can add properties to a list, leave notes about a property, or vote on them to decide on the booking. Image Credits: Airbnb After the primary member books the property, they have to invite people to travel with them again on the trip with a postcard. The invitation card also has details like address, check-in instructions, and Wi-Fi passwords. Airbnb is also …

Tesla Semi spotted being used by another customer

Published by skeptic

A Tesla Semi was spotted being used by a customer that is not PepsiCo or Tesla as the electric semi truck program continues to expand. Despite entering production more than a year ago, the Tesla Semi program has been very limited. In October 2023, we learned that Tesla had only built about 70 Tesla Semi trucks and the company was using them internally and with one main customer: PepsiCo. Tesla was supposed to expand production of the truck at a Gigafactory Nevada expansion announced last year, but the automaker only recently broke ground on the construction project. In the meantime, Tesla Semi was only known to be used by Tesla internally and by PepsiCo. We also recently learned that Tesla ran a pilot program with customer Martin Brower (MB). Now, we learn that Tesla is testing Tesla Semi with another customer: Sysco, one of the largest food distributors in the US. After the original unveiling of Tesla Semi in 2017, Sysco announced that it reserved 50 trucks from Tesla: Sysco Corporation (NYSE:SYY), the leading global foodservice distribution …

FCC Fines AT&T, T-Mobile and Verizon Almost 0 Million for Illegally Sharing Customer Location Data

FCC Fines AT&T, T-Mobile and Verizon Almost $200 Million for Illegally Sharing Customer Location Data

Published by skeptic

The United States Federal Communications Commission (FCC) today announced [PDF] that it has fined AT&T, Verizon, and Sprint/T-Mobile $196 million collectively for illegally selling access to customer location information without consent. Sprint and T-Mobile (now merged into T-Mobile) have been fined $12 million and $80 million, respectively. Verizon has been fined almost $47 million, and AT&T has been fined more than $57 million. The FCC first began investigating the four major U.S. carriers in 2019 after they were found selling real-time location information from customer devices to third-party data aggregators, which led to that location data being sold a second time to private investigators, bounty hunters, law enforcement agencies, credit card companies, and more. Following the investigation, the FCC confirmed that wireless carriers had violated federal law by sharing consumer location data. Fines were proposed back in 2020, but carriers were given an opportunity to provide evidence and legal arguments against the decision before the fines were formally imposed. The fines vary based on the length of time that each carrier sold access to customer …

Skeptic Society Magazine

for honest conversations

Years

Authors

Filter by Month

Filter by Categories

Filter by Tags

All posts tagged: customer

Your most important customer may be AI

Threat actor says he scraped 49M Dell customer addresses before the company found out

US Senate passes bill improving air safety, customer service

DoorDash Driver Confronts Customer At Ring Camera Because Of Their $8 Tip

Tesla is Luminar’s largest lidar customer

Hostess Was Lectured By A Customer For Saying ‘You Guys’ While Speaking To A Table

Tesla Semi spotted being used by another customer