All posts tagged: ATT

Data from 73 Million AT&T Accounts Leaked: What You Can Do to Protect Yourself

Data from 73 Million AT&T Accounts Leaked: What You Can Do to Protect Yourself

Published by skeptic

AT&T on Saturday said the data of 73 million current and former customers is on the dark web. The data, including Social Security numbers, appears to be from 2019 or earlier, AT&T said in a statement, and includes personal information for approximately 7.6 million current account holders and 65.4 million former customers. The leak first came to light in 2021, when hackers claimed they’d stolen customer data from AT&T and would put the information up for sale. Fast forward to March 2024, the stolen customer data — which may include customer names, addresses, phone numbers, Social Security numbers and dates of birth — was discovered on the dark web, according to Troy Hunt, creator of Have I Been Pwned.  In response, AT&T said it has contacted the 7.6 million current customers and reset their passcodes. Whether you’re in the smaller set of current customers or the larger group of former account holders who think you’re data been stolen in the breach, you can take steps to potentially lessen the damage. Read on for what you can do. …

AT&T Passcodes for Millions Are Reset After Leak of Customer Records

AT&T Passcodes for Millions Are Reset After Leak of Customer Records

Published by skeptic

The telecommunications giant AT&T announced on Saturday that it had reset the passcodes of 7.6 million customers after it determined that compromised customer data was “released on the dark web.” “Our internal teams are working with external cybersecurity experts to analyze the situation,” AT&T said. “To the best of our knowledge, the compromised data appears to be from 2019 or earlier and does not contain personal financial information or call history.” The company said that “information varied by customer and account,” but that it may have included a person’s full name, email address, mailing address, phone number, Social Security number, date of birth, AT&T account number and passcode. In addition to those 7.6 million customers, 65.4 million former account holders were also affected. The company said it would be “reaching out to individuals with compromised sensitive personal information separately and offering complimentary identity theft and credit monitoring services.” AT&T said it reset the passcodes for those affected and directed customers to a site with details about how to reset them. TechCrunch, which first reported on …

AT&T investigating leak that dumped millions of customers’ data on dark web

AT&T investigating leak that dumped millions of customers’ data on dark web

Published by skeptic

AT&T is investigating a leak earlier this month that dumped millions of customers’ data, including personal information such as social security numbers, on the dark web. The company said the leak happened roughly two weeks ago and it launched “a robust investigation supported by internal and external cybersecurity experts.” “Based on our preliminary analysis, the data set appears to be from 2019 or earlier,” AT&T said in a statement Saturday. It affects about 7.6 million current customers and about 65.4 million former customers. AT&T said it is looking into whether “the data in those fields originated from AT&T or one of its vendors.” Currently, the company does not have evidence of unauthorized access to its systems resulting in exfiltration of the data set. The telecommunications company, one of the most popular wireless carriers, said it is reaching out to the customers affected and has reset their passcodes. They are also offering free credit monitoring through Equifax, Experian, and TransUnion. “As of today, this incident has not had a material impact on AT&T’s operations,” the company said. Source link

AT&T won’t say how its customers’ data spilled online

AT&T won’t say how its customers’ data spilled online

Published by skeptic

Three years after a hacker first teased an alleged massive theft of AT&T customer data, a breach seller this week dumped the full dataset online. It contains the personal information of some 73 million AT&T customers. A new analysis of the fully leaked dataset — containing names, home addresses, phone numbers, Social Security numbers, and dates of birth — points to the data being authentic. Some AT&T customers have confirmed their leaked customer data is accurate. But AT&T still hasn’t said how its customers’ data spilled online. The hacker, who first claimed in August 2021 to have stolen millions of AT&T customers’ data, only published a small sample of the leaked records at the time, making it difficult to verify its authenticity. AT&T, the largest phone carrier in the United States, said back in 2021 that the leaked data “does not appear to have come from our systems,” but it chose not to speculate as to where the data had originated or whether it was valid. Troy Hunt, a security researcher and owner of data …

AT&T will give to customers hit by cellphone network outage

AT&T will give $5 to customers hit by cellphone network outage

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The company logo hangs over the door to an AT&T store Thursday, Feb. 22, 2024, in Denver. David Zalubowski/AP hide caption toggle caption David Zalubowski/AP The company logo hangs over the door to an AT&T store Thursday, Feb. 22, 2024, in Denver. David Zalubowski/AP DALLAS — AT&T says it will give affected customers $5 each to compensate for last week’s cellphone network outage that left many without service for hours. The Dallas-based company said on its website that customers will get the $5 credit on their account within two billing cycles. The credit does not apply to AT&T Business, prepaid service or Cricket, its low-cost wireless service. AT&T said prepaid customers will have options available to them if they were impacted, although it did not elaborate on what those options might be. The outage knocked out cellphone service for thousands of its users across the U.S. starting early Thursday before it was restored. AT&T blamed the incident on an error in coding, without elaborating, and said it was not the result of a cyberattack. Source …

AT&T to give credits to customers affected by widespread service outage

AT&T to give $5 credits to customers affected by widespread service outage

Published by skeptic

AT&T announced Sunday that it would give $5 in bill credit to thousands of customers affected by last week’s widespread cellphone service outage. The outage on Thursday affected more than 70,000 customers at its peak but included waves earlier in the day, when outages for more than 32,000 and 50,000 customers were reported. “We apologize for Thursday’s network outage,” said AT&T, based in Dallas. “We recognize the frustration this outage has caused and know we let many of our customers down.” The company said in a statement the day of the outage that an initial review found the lack of service was “caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.” The outage drew an investigation from the Federal Communications Commission, with the FBI and the Department of Homeland Security lending a hand, White House officials said. AT&T said the $5 credit could take two bill cycles to take effect, and it added that the reduction won’t apply to prepaid, business and Cricket Wireless …

AT&T Offers Credit After Widespread Service Outage

AT&T Offers $5 Credit After Widespread Service Outage

Published by skeptic

AT&T will offer a $5 credit to customers affected by a widespread outage on Thursday that was caused by technical issues the company encountered while trying to expand its network, its chief executive said on Sunday. The outage, which started around 3:30 a.m. Eastern time, temporarily cut off connections for users across the United States. Some of the affected cities included Atlanta, Los Angeles and New York, according to Downdetector.com, which tracks user reports of telecommunication and internet disruptions. At its peak, the site had received about 70,000 reports of disrupted service for AT&T. Service was fully restored after about seven hours. “No matter the timing, one thing is clear — we let down many of our customers, including many of you and your families,” the chief executive of AT&T, John T. Stankey, wrote in a letter dated Sunday. “For that, we apologize.” In an effort to “make it right” AT&T is offering customers a $5 credit on their AT&T Wireless account, according to the company’s website. “For the portion of consumer and small business …

AT&T will give a credit to customers for its major outage downtime

AT&T will give a $5 credit to customers for its major outage downtime

Published by skeptic

Were you affected by the AT&T outage that left customers unable to use their cellular service this past Thursday? AT&T would like to make it right by issuing a $5 credit to your account. That’s right. Five bucks. According to AT&T, that amount is the equivalent of one day of service on an average AT&T mobile plan. Tweet may have been deleted “We recognize the frustration Thursday’s outage caused & know we let many of our customers down,” the official AT&T account posted on X. “To help make it right, we are applying a credit to potentially impacted accounts to help reassure our customers of our commitment to reliably connect them – anytime and anywhere. It will take 1-2 billing cycles to see the credit, depending on when their bill closes.” SEE ALSO: Why is your phone in SOS mode? U.S. cell services have faced outages all morning. The company offered an apology on a webpage that was set up to provide customers with details of the credit offer titled “Making it right.” The mobile …

AT&T Giving Credit to Customers Following Major Network Outage

AT&T Giving $5 Credit to Customers Following Major Network Outage

Published by skeptic

AT&T has announced that it will be providing impacted customers with a $5 bill credit per account as compensation for the network’s major outage across the U.S. on Thursday. The credits will automatically be applied within two bill cycles, it said. The carrier’s full statement apologizing for the outage: We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers. To help make it right, we’re reaching out to potentially impacted customers and we’re automatically applying a credit to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service. We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be …